IMPORTANT NOTICE

ALL FUNCTIONS MARKED WITH AN * WILL REQUIRE THAT YOUR COMPANY CURRENTLY PARTICIPATES IN THE RINNAI PRO NETWORK PROGRAM. To use the marked (*) functions in the APP the Pro must also use a user ID and email that has already been assigned to your company within the Pro Network

ALL FUNCTIONS MARKED WITH † WILL REQUIRE A Control-r™ WiFi MODULE SOLD SEPARATELY. Please note that when a WiFi module is connected to the water heater, Smart-Circ™ Intelligent Recirculation™ will be disabled and recirculation will need to be setup in schedule intervals for on demand use.

Download Rinnai Central™ mobile app

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Rinnai Central | Google Play

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PRO Features

  • Product Registration: Easily register units for your customers so they can take advantage of the extended service plan. Conditions apply and only on select models.

  • Manuals & Guides: Get instant access to owner installation and operations manuals, technical bulletins and data sheets, and more to provide an excellent installation and service experience.

  • Tools & Resources: Get your hands on the most-up-to-date product warranty documentation, online training courses, step-by-step tankless water heater flushing procedure guide & video, and document library.

  • Troubleshooting: The tankless water heater diagnostic code document provides a quick code reference with easy-to-follow steps to troubleshoot any code(s) displayed during installation or service.

  • Order Parts: Ordering parts has never been easier and On-the-Go!

  • Solution Selector: Simple tool to help you find the ideal Rinnai tankless water heater system for your customers to meet their needs.

  • Rebate Finder: Help your customers save money and energy when purchasing a qualifying Rinnai product.

  • Rinnai News: Get the latest news on new product announcements, company events and sponsorships, and much more!

  • My PRO Status Dashboard*: Provides a snapshot of your PRO account: number of products registered, points earned, and installations registered year to date.

  • Registration History*: Have immediate access to a detailed list of products registered with key information to provide your customers guidance on future maintenance services needed to keep their units in optimal working condition.

  • Phone Leads*: Never miss a potential lead while you are in the field. Easily access your leads at any time, get back to your customers and close the deal!

  • Set Up Customer Control-r™ WiFi Module†: Set up your customer’s WiFi module from your phone and reduce installation time. (Customer needs to have a Rinnai Central app account)

  • Remote Monitoring †*: Coming soon. When this feature becomes available only PROs in the Network will be able to use it.

    • Recommended Models

    RUR 160 IN

    RSC Models

    Model Series Condensing

    Compact, powerful units that can deliver hot water in up to six places around your home.

    View Models
    RE Centaur SILO Front Interior with Logo

    REP

    Model Series Non-condensing

    Offering the highest output of our built in pump non-condensing line of tankless units best for larger homes.

    View Models

    Optional Accessories

    Control.R Wireless Module

    Control-r™ WiFi Module

    Sold Separately

    Easily connects to select Rinnai tankless water heaters by a two-wire interface through the local Wi-Fi network. Will disable Smart-Circ™ Intelligent Recirculation™.

    Learn More
    Wireless Motion Sensor

    Motion Sensor

    Optional Sold Separately

    Motion triggers the recirculation system by detecting full-body movement up to 30 feet away.

    View Accessories
    Wireless Push Button

    Wireless Push Button

    Optional Sold Separately

    Mounted near the point of use, like a kitchen faucet or bathroom sink, this push button activates the recirculation system.

    View Accessories
    Wireless Temperature Sensor

    Wireless Temperature Sensor

    Optional Sold Separately

    The sensor turns off the recirculation when set temperature is reached. Available for purchase if required by local building codes. ONLY compatible with RUR, RU, RL and RLX models.

    View Accessories

    Learn More about Recirculation

    Helpful Links

    Product Selector Document Library PRO Training